Our security policy states that all players must verify their age and identity during the course of their membership. This validation process ensures that we are operating in accordance with the UK Gambling Commission (UKGC) regulatory requirements. Validation likewise ensures that you, your identity, and your funds are protected from fraud.
Why do I need to verify my identity?
As mentioned, identity verification is necessary for compliance with Great Britain Gambling Comission’s regulatory requirements, and ensures you are protected against fraudulent behaviour – all ultimately requiring identity as well as credit/debit card verification – so that withdrawals reach the right person.
What methods do you use to ensure the security of my documents and private information?
We are entirely committed to protecting your privacy and confidentiality. The electronic storage of your information is SSL-secured, ensuring all transferred data is entirely private and protected. We do not share this information with any third parties unless it’s in accordance with our Privacy Policy.
What documentation do I need to send to verify my identity?
You may be requested to send some or all of the following documents in order to verify your identity:
1. A copy of a valid photo ID: An identifying document containing the following items (clearly visible):
a. Your name,
b. a headshot photograph,
c. your signature,
d. issue and expiry dates. (This may be a Passport / Birth Certificate / Driver’s License / National ID card.)
2. A copy of your debit card: A copy of the front and back of the debit card used as a payment method on our website. Kindly note that if the card has no name on it, an official bank statement will be required. For your own security, block out the middle 8 digits on the front of your card as well as the 3-digit security code at the back.
3. Proof of Address: This may be a utility bill (not a mobile phone bill) or a bank statement issued within the last 3 months, showing a date, a full name, and the address registered on the account. If a bank statement is provided, the middle 8 digits of the debit card number must be hidden.
How do I send my documents?
You simply upload the required documents onto our website:‘Menu’ → ‘account settings’ → ‘upload documents’. To ensure sufficient quality, please use a digital camera and upload each document as separate JPEG file.
What happens if I don’t send in my documents?
Should you fail to provide the required documents within the = the timeframe specified in our request, your account may be temporarily closed pending the verification of your account (provision of the relevant documents). During this period, you will not be able to deposit, withdraw or play with funds on your account – until we have verified your account.
Further questions? Need help?
You can Contact our Support Team we’re always happy to help.